Caller ID Authentication (STIR/SHAKEN)Ĭaller ID authentication is critical for protecting consumers against spoofed robocalls where scammers mask their identity, harass consumers, and seek to defraud vulnerable communities. The FCC works closely with the Justice Department to collect on the fines it adopts, including a lawsuit filed by the DoJ to collect a $9.9 million FCC fine and obtain an injunction. The FCC also proposed a $45 million robocall fine – the largest ever under the Telephone Consumer Protection Act – against a company that conducted an apparently illegal robocall campaign to sell health insurance under the pretense that the annual enrollment period had been reopened due to the coronavirus pandemic. These included the largest FCC fine ever – $225 million – against Texas-based health insurance telemarketers for apparently making approximately 1 billion illegally spoofed robocalls, a $120 million fine for illegal “neighbor” spoofing by a Florida-based time-share marketing operation, an $82 million fine against a North Carolina-based health insurance telemarketer, a $37.5 million fine of an Arizona marketer which apparently made millions of spoofed calls that appear to come from consumers. The FCC has taken aggressive enforcement actions in recent years against telemarketers for apparent illegal caller ID spoofing and robocalling. The Commission under her leadership has also taken unprecedented enforcement actions to punish those who flout consumer protection laws. FCC ActionĬhairwoman Rosenworcel has implemented policies and actions to help combat unlawful robocalls and malicious caller ID spoofing. ![]() The agency is therefore committed to using every tool at our disposal and working closely with private, public, and international partners to combat unlawful robocalls and spoofing. The FCC knows that these calls are a major concern of millions of Americans, and scam calls in particular can result in very real financial losses and serious consumer frustration. I’ve even received multiple robocalls sitting here on this dais. I receive robocalls at home, in my office, on my landline, on my mobile. As she said during one of the Commission’s monthly meetings: “I’m a consumer, too. Unfortunately, advancements in technology make it cheap and easy to make massive numbers of robocalls and to "spoof" caller ID information to hide a caller's true identity.Ĭhairwoman Rosenworcel and other FCC staff get these calls too. consumers received nearly 4 billion robocalls per month in 2020, according to private analyses. By proposing and implementing impactful policy initiatives and pursuing strong enforcement actions, the FCC takes action to protect and empower consumers. ![]() The FCC has made combatting unlawful robocalls and malicious caller ID spoofing a top consumer protection priority. ![]() "We’re not going to stop until we get robocallers, spoofers, and scammers off the line." – FCC Chairwoman Jessica Rosenworcel
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